Why enforced ‘service with a smile’ should be banned - Science News 🔗 🇺🇸 💵 🧠

Requiring employees to fake happiness takes a toll and doesn’t increase sales

‘It’s sort of an invisible form of work,’ says Penn State organizational psychologist Alicia Grandey, who has studied emotional labor for years. ‘But it has a real cost. We really want management to think about this: If this is really important to you as a company, if you value it, then you should train for it, and compensate for it. And you should create an environment that is supportive for the employee.’